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A Network To Build Chicago Arts Audiences

May 6, 2009

Understanding Customers and Their Experience

Featuring Chip Conley

How can arts organizations not only survive but grow their audience base in these economic times? The Arts Engagement Exchange presented one of today’s leading experts on creating strong and resilient businesses. Chip Conley, founder and CEO of Joie de Vivre Hospitality, successfully revived his boutique hotel business after the post-dot.com and 9/11 economic downturn. Bringing his message of customer engagement to the arts, Conley shared how he and other successful CEOs have transformed their organizations, achieved sustained success and created loyalty with employees, customers and supporters–and how you can too. To learn more about Chip Conley, visit www.chipconley.com

Location

Chicago Cultural Center
Claudia Cassidy Theater, 2nd Floor
77 E. Randolph Street, Chicago

Agenda

10:00 a.m. Registration & Check-In 10:30–11:30 a.m. Chip Conley, founder and CEO of Joie de Vivre Hospitality, followed by Q&A

Presenters

Photo of Chip Conley

Chip Conley

Resources

Chip Conley, author of Peak: How Great Companies Get Their Mojo from Maslow, kicked off 2009 AEE events with a great presentation on the ways he used psychographics to reinvigorate his boutique hotel business.
Here’s an excerpt from the discussion between Carol Coletta and Chip:

Joy Parties from Chicago Community Trust on Vimeo.

And an excerpt from Chip’s Open Forum presentation:

Karmic Capitalism from Chicago Community Trust on Vimeo.

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