Presented by Open Doors Organizations

Please join the Open Doors Organization for a series of workshops that focus on how arts and cultural organizations of all types can better meet the customer service needs of older patrons and those with disabilities, through simple, inexpensive accommodations and longer term program and facility development. The four workshops, taking place from October 2009 through January 2010, are free of charge thanks to a generous grant from The Chicago Community Trust. Participants must attend at least 3 of the 4 workshops featuring top experts from Walt Disney World, the Kennedy Center and other leaders in disability access. As an added incentive, participants may request a free onsite audit by ODO accessibility specialists and the opportunity to be listed in Easy Access Chicago.

Workshop II: Enhancing the Customer Experience

Roosevelt University November 10th, 2009, 10 a.m. – 2:00 p.m.

This workshop will focus on customer service strategies and techniques and show you how little changes can make a big difference in your facilities, reservations, ticketing practices, websites, etc. You will learn the appropriate language regarding disability and how to create shows, programs, and exhibits that meet the specific needs of these populations. Jay Cardinali of Walt Disney World will share their best practices including new technology. Also participating: Chicago Children's Museum, Art Institute of Chicago and members of the disability and senior communities.

Participants must attend a minimum of 3 workshops. A complimentary luncheon is included. To learn more, contact Brittany Stern at 773-388-8839 or [email protected].